Privacy Policy

1. Introduction & Scope

Welcome to UNIPRO GLOBAL Education and Migration Services (“UNIPRO GLOBAL”, “we”, “our”, or “us”). We operate from New Baneshwor-10, Kathmandu, Nepal, providing premium educational consulting, university admissions processing, and visa assistance for destinations including Australia, the United Kingdom, Canada, New Zealand, and the United States.

This Privacy Policy explains how we collect, store, utilize, and protect your personal information when you visit our website, complete our inquiry forms, interact with our representatives, or submit your information through Meta Lead Ads (Facebook and Instagram Instant Forms).

2. Information We Collect

To provide accurate visa assessment, admission counseling, and migration guidance, we collect information you voluntarily provide to us through our website contact forms, Meta Lead Ads, phone calls, WhatsApp messages, and in-person consultations:

A. Personal Contact Information

• Full Name: To identify you and address your queries personally.
• Email Address: To deliver assessment results, university options, and counseling updates.
• Phone Number & WhatsApp Number: To connect you with our qualified educational counselors and schedule consultations.
• City and Country of Residence: To tailor our guidance to your local academic board and requirements.

B. Academic & Immigration Profile

• Desired Study Destination: Australia, UK, Canada, New Zealand, USA, etc.
• Intended Visa Category: Student Visa, Visit / Tourist Visa, Partner / Spouse Visa, PR Pathway Consultation, or US Petitions (I-130, I-140, I-20).
• Academic Background: Highest qualification achieved, GPA / percentage, graduation year, and institution attended.
• English Language Proficiency: Test scores for IELTS, PTE Academic, TOEFL, Duolingo, or intended test date.
• Immigration & Visa History: Previous travel, visa refusals (if applicable), or existing visa status necessary to evaluate your eligibility honestly.

C. Automatically Collected Technical Data

• IP address, browser type, operating system, device identifiers, and browsing patterns collected via standard server logs and cookies to enhance website performance and security.
• Meta Pixel and analytics cookies to measure advertising effectiveness (see Section 5 below).

3. How We Use Your Information

We process your data strictly for legitimate educational, counseling, and operational purposes:

1. Eligibility Evaluation: Assessing your academic profile and financial background against entry requirements of foreign universities, colleges, and immigration authorities.
2. Direct Communication: Contacting you via WhatsApp, telephone, SMS, or email to discuss your study abroad plans and schedule free counseling sessions.
3. Application Processing: Preparing university applications, Letters of Offer, Confirmation of Enrolment (CoE), and visa petition files with your explicit consent.
4. Ad Campaign Optimization: Measuring the performance of our Meta Ads and ensuring our promotional content reaches genuinely interested students and applicants.
5. Customer Support: Responding to inquiries and providing timely post-assessment follow-ups.

4. Meta Ads & Lead Generation Disclosures

We run advertising campaigns on Meta platforms (Facebook, Instagram, Messenger, and Audience Network) to inform prospective students about scholarship opportunities, visa criteria, and our counseling services.

• Instant Forms / Lead Ads: When you submit a Meta Lead Ad form, your information is securely transferred from Meta to UNIPRO GLOBAL. We treat this data with the exact same high security and confidentiality standards as data entered directly on our website.
• Meta Pixel & Tracking: Our website may use the Meta Pixel. This snippet helps us understand visitor actions on our site and deliver relevant educational ads on Facebook and Instagram. Meta may connect this data with your personal Facebook/Instagram account in accordance with Meta’s Privacy Policy.
• Opting Out of Meta Tracking: You can manage or disable targeted advertising preferences directly in your Facebook Ad Settings.

5. Information Sharing & Third Parties

Your information is treated with strict confidentiality. We only share personal data with external entities when necessary to execute the services you have engaged us for:

• Partner Universities & Educational Institutions: With your prior authorization, we submit your academic documents, transcripts, and applications directly to selected universities and colleges.
• Official Immigration Authorities: When preparing and lodging your visa applications (e.g., Australian Department of Home Affairs, UK Visas and Immigration, IRCC Canada, US USCIS & Department of State, Immigration New Zealand).
• Secure Service Providers: Trusted software providers who assist our operations (e.g., encrypted cloud storage, CRM systems, SMS/WhatsApp messaging gateways) under strict non-disclosure obligations.
• Legal Obligations: When required by Nepalese law, court order, or governmental authorities to comply with statutory legal requirements.

6. Data Storage & Security

We implement rigorous administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or loss of your personal details:

• Access to client files is restricted exclusively to authorized counselors and visa documentation specialists.
• Transmission of data through our online forms is protected via Secure Socket Layer (SSL / HTTPS) encryption.
• We retain your personal data only as long as necessary to complete your counseling and application journey, or as required by applicable educational auditing standards.

7. Your Privacy Rights & Data Deletion Request

Regardless of your jurisdiction, we respect your rights regarding your personal information. You have the right to:

• Access: Request a copy of the personal information UNIPRO GLOBAL holds about you.
• Correction: Request updates or corrections to incomplete or inaccurate data.
• Withdraw Consent: Opt out of future telephone calls, WhatsApp messages, or marketing emails at any time.
• Data Deletion (Right to be Forgotten): Request the permanent deletion of your contact information and consultation records from our database.

8. Cookies & Tracking Technologies

Our website uses first-party and third-party cookies to remember your preferences, deliver secure sessions, and evaluate site traffic. You can configure your internet browser to refuse all or some browser cookies, or to alert you when websites set cookies. Please note that disabling essential cookies may impact certain interactive features of our website.

9. Children’s & Minor Applicants’ Privacy

Our services cater to students seeking higher secondary, undergraduate, and postgraduate education abroad. If an applicant is under 18 years of age, personal information must be submitted with the knowledge and express consent of a parent or legal guardian. We do not knowingly collect personal data from children under 13 without verified parental consent.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our consulting services, legal mandates, or Meta platform policies. When revisions are published, the “Effective Date” at the top of this document will be updated. We encourage you to review this page periodically to stay informed about how we protect your information.